Ineffective Systems Utilisation?

So, you have implemented a new system, you feel everything has gone well and you are hoping it delivers all the benefits you identified.  However, after a short while you start hearing the dreaded comment

“it’s not as good as the old system”

and the utilisation of the system is nothing like as you expected.

Now, this can occur for many reasons but one is due to how people received training on how to use the new system.

With many corporate systems, one of their objectives is to drive compliance, this may be reporting obligations, approval steps or more broadly to make sure a process is followed.  Without an understanding of why these steps are important and how they assist in getting their work done more efficiently and effectively people tend to reflect it is just a “difficult system” to use.

How do you overcome this?

I have worked with organisations to design and deliver systems training which follows through typical workplace case studies and scenarios. 

The benefits achieved with this type of training is that participants understand why the system has been deliberately designed as it is, helping them in two ways:

• Firstly, with this understanding, they begin to utilise the system more effectively, and

• Secondly, they understand how to navigate scenarios when things aren’t so black and white

If you are having troubles with the utilisation of your finance, procurement or project management system, please contact me and we can discuss how we can help.